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How we protect your account and keep things transparent

When you open an account with kl sore, your information, funds and gameplay stay protected under clear terms.

Account verification requiredWithdrawal limits applyData retention policySupport available 24/7
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kl sore How we protect your account and keep things transparent
REACH OUR TEAM

How to contact us about legal matters

Live chat Open the chat widget in the bottom right of the lobby or account page. Our team responds within 10 minutes during support hours, seven days a week. Available 09:00–22:00 Western Indonesian time.
Email support Send questions to our legal and account team at [email protected]. We review all messages within 24 hours and follow up with clear answers about your account status or policy questions.
Account settings Update contact details, review privacy preferences, or request a data export directly from your account settings under Security. Changes take effect immediately; exports process within 48 hours.
DATA AND SECURITY

How we secure your information and what happens to it

Encryption and storage

All login credentials, payment details and personal data are encrypted end-to-end. Your account is protected by 256-bit SSL encryption. We store passwords only as irreversible hashes and never retain full payment card numbers on our servers.

Who sees your data

Only kl sore staff with security clearance can view your account history. Payment processors (DANA, OVO, GoPay, QRIS and partner banks) see transaction amounts and times only. We never sell or share player data with third parties.

Cookies and tracking

We use cookies to keep you logged in, remember your settings and detect suspicious login attempts from new devices. You can clear cookies anytime from your browser settings without losing your account or funds.

Data retention

We keep transaction records for seven years for regulatory compliance. Account login history is retained for 12 months. If you close your account, personal data is deleted within 90 days unless law requires longer retention.

Withdrawals and verification

Before your first withdrawal, we verify your identity by checking your government ID against your account details. Subsequent withdrawals may require re-verification if we detect unusual activity or if more than two years have passed since your last check.

Questions and changes

To request a copy of your data, update your information, or ask what we hold, contact [email protected] or use the Data Request form in account settings. We respond within 48 hours and fulfill requests within five business days.

Common legal and account questions

We collect your full name, date of birth, email, phone number and address to verify your identity and prevent fraud. For your first withdrawal, we also verify your government ID or passport number. This information is encrypted and stored securely on our servers.

Yes. Log in, go to account settings, select Security, and click Data Request. We'll compile your personal data, account history and transaction log, then email it to you within five business days. You can also request deletion of specific fields where local law permits.

Personal information is deleted within 90 days of account closure. Transaction records are kept for seven years for regulatory compliance and to help resolve disputes. If a withdrawal is pending or under investigation, we retain relevant data until the issue is resolved.

Our full privacy policy is available at klsore.xyz/privacy. It covers data collection, storage, cookies, third-party sharing and your rights in detail. We update it when we change how we handle your data and notify you by email if changes affect your privacy.

Payment processors only receive the information needed to complete your transaction — your name, phone number and the deposit or withdrawal amount. They never see your full account history, game activity or balance. We keep this data separate from your payment details.

Contact our support team at [email protected] with the subject line Legal Concern. Include your account username, the date of the issue and a clear description. We investigate within 48 hours and respond with next steps. Unresolved disputes can be escalated to our legal team.

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